Oro Policies
Customer Grievances / Complaints
Orocorp Technologies Private Limited aims to become India’s preferred platform for providing technical solutions to lenders. Orocorp Technologies Private Limited acts as a business correspondent / Service Provider on behalf of various lenders. We prioritize customer satisfaction as we believe it to be an important aspect of developing any business. We attempt to comply with best industry practices to maintain the integrity of our services.
Customers may choose to report their complaints through a voice call by contacting our customer service telephone number via +91 86088 60845. The customer service telephone number shall be active from 10:00 AM to 06:00 PM excluding Sundays and government holidays Our customer service executive shall collect the required details and address the queries with the help of the support team. Customers may also reach out to our support team at any time via email at support@orocorp.in An acknowledgement of the receipt of the complaint shall be communicated to the customer with an indicative timeline within which the team shall provide a response to the queries or seek additional information relating to the complaint. The customer shall be updated with the appropriate resolution to their queries via email.
In case the customer is not satisfied with the response/clarification provided by the customer service team, or in case any query is not addressed or resolved within 7 business days, the customer may escalate the same to the Grievance officer at the below-mentioned details:
Mr. Mohammed Kabir, Orocorp Technologies Private Limited, No. 2, Rutland Gate 5th St, Srirampuram, Thousand Lights West, Chennai, Tamil Nadu - 600006 Phone: +91 7971171064 e-mail: grievance@orocorp.in
Federal Bank Link: https://www.federalbank.co.in/grievance-redressal Biju K Executive Vice President - Principal Nodal Officer The Federal Bank Ltd. Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 Phone: 0484-2866521 E-mail: support@federalbank.co.in
Sunita Finlease Ltd Link: https://www.sunitafinance.com/grievances-redressal-policy Mr. Suresh Jain Email: finance@sunitaonline.com
Kumbhat Financial Services Ltd Link - https://kumbhatfinancialserviceslimited.com/wp-content/uploads/2024/09/Grievance-Redressal-Policy.pdf.pdf Mr Sanjay Kumbhat E-mail: grievance@kumbhatfinancialserviceslimited.com
Tenmark Capital Pvt Ltd Link - https://tenmarkcapital.com/policies/customer-grievances-complaints Ms. Renuka Jain Email: renuka.j@tenmarkcapital.com
If the customer is not satisfied with the resolution provided by the Grievance officer or the complaint is not resolved within 30 days of receiving the complaint from the customer, then the customer can escalate the compliant to the RBI Ombudsman as per below details
RBI CMS portal - https://cms.rbi.org.in
e-mail id - crpc@rbi.org.in
Address: Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
Toll-free number – 14448
Additionally, the customer also has the option to lodge a complaint through the Sachet Portal available at https://sachet.rbi.org.in/home/index.